Job Summary

The role has oversight and governance of quality management systems, quality assurance and quality control for the manufacturing plants in India, and supports the local 3PM team for quality related assessments and service arrangements.

Responsible for administering and resourcing the programs and processes to address and resolve regional product quality complaints from customers and to provide normal technical assistance to customer product inquiries. 

Lead India plant QC teams to effectively perform quality control activities and drive continuous improvement and adherence to quality standard work processes and global quality standards

Maintaining communication and alignment with business units, support functions, and manufacturing leaders to ensure regional quality initiatives are aligned with business strategy.

Essential Duties and Responsibilities

• Create and lead the India Quality Board, consisting of QC Leaders from India plants, to facilitate sharing of best practices, drive efficiency and standardization, and foster continuous improvement in quality control processes.
• Develop and promote a quality culture in India by engaging plant leadership teams, QC teams by promoting high motivation and supporting their professional development through appropriate training and resources.
• Ensure comprehensive understanding and consistent application of corporate, industry, and regulatory policies, standards and procedures across all India plants.
• Drive the deployment and ongoing enhancement of Standard Work Processes (SWP) for QC functions at all India plant locations.
• Support plant QC teams in investigation and resolution of non-conformance material (NCM) and product quality complaints. Serve as the focal point for communications and resolution of significant customer quality issues in India.
• Maintain regular communication and alignment with India Business Units, Supply Chain and Manufacturing leaders to provide updates on quality performance, Corporate QA strategies and initiatives, while also gathering feedback and understanding their requirements.
• Improve the overall QMS (Quality Management System) standards of India plants. Support the Global QMS Manager in implementing global initiatives in India.
• Lead a multi-disciplinary teams, when required, comprising plant QC, Process Technology, Technical Services, and customer technical assistane (CTA) teams to address quality concerns and drive improvements that better support business objectives.

Skills, Experience, and Qualifications                      

• Bachelor’s degree or above in Engineering, Chemistry, or related industrial field
• 15 Years manufactuirng, engineering, or quality Management
• 10 years of working experience in customer quality management
• 5 years of experience of managing teams or people internationally
• Fluent in English
• Familiar with ISO and FDA quality management systems
• Self motivated and results oriented
• Collaborative with the ability to influence
• Strategic, global perspective

Considered a Plus

• Lean/Six Sigma training and experience preferred
• Supply chain management experience
• Familiar with SAP/CRM ERP systems